Returns & Refunds

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Because much of our range is made or specified to order, we are not able to offer change-of-mind returns unless otherwise agreed in writing prior to purchase. Please contact us before ordering if you have questions about a product.

If an item arrives faulty, damaged or not as described, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a repair, replacement or refund in line with your consumer guarantee rights.

Contact us via our contact page with your order number, the item(s) affected, and a description of the issue. We'll confirm the next steps, including return shipping arrangements where applicable.

Approved refunds are processed back to your original payment method through Stripe. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Orders placed via our trade / quote-request process are governed by the specific terms agreed at the time of quoting.

For any questions about a return or refund, please reach out via our contact page.